01 / PRIVACY POLICY

01 / PRIVACY POLICY

Last updated: 15 September 2026

Smart Eco Engineering Ltd respects your privacy and is committed to protecting your personal information. This policy explains what information we collect through this website, why we collect it, how we use it and the rights available to you.

WHO WE ARE

Smart Eco Engineering Ltd is the data controller responsible for the personal information covered by this policy.

Company name: Smart Eco Engineering Ltd
Company number: 15326204
Registered office: Unit 8, 1st Floor, Cavendish House, 369 Burnt Oak Broadway, Edgware, England, HA8 5AW
Email: info@secoengg.co.uk
Website: https://secoengg.co.uk/

INFORMATION WE COLLECT

We may collect information that you provide when contacting us or submitting an enquiry through the website, including:

Your name and contact details
Your email address and telephone numberYour organisation
Your project or site location
Information about your project, requirements or enquiry
Water, wastewater or treatment information you choose to provideReports, drawings, photographs and other files uploaded with an enquiry
Any other information included in your communications with us

We may also collect limited technical information when you visit the website, such as your IP address, browser and device type, pages visited, referral source, and security or server-log information.

Please avoid including personal information that is not necessary for us to understand and respond to your enquiry.

HOW WE USE YOUR INFORMATION

We may use your information to:

Respond to enquiries and requests
Understand a proposed project or technical requirement
Assess whether our services or SEEL systems may be appropriate
Arrange discussions, sampling, testing, assessments or other project activity
Prepare proposals, quotations or other pre-contract informationMaintain records of our communications
Operate, maintain and protect the website
Prevent spam, misuse, security incidents and fraudulent activity
Comply with legal, regulatory and professional obligations
Establish, exercise or defend legal claims

We do not use information submitted through the project enquiry form to send unrelated marketing communications unless you have separately requested or agreed to receive them.

OUR LAWFUL BASES

Under UK data-protection law, we must have a lawful basis for using personal information.Depending on the circumstances, we rely on:

Steps before entering a contract: where you ask us to assess a requirement, provide information, prepare a quotation or discuss a potential project.
Legitimate interests: where it is necessary for us to respond to business enquiries, administer our operations, maintain records, protect our systems or improve the website.
Legal obligations: where information must be processed or retained to comply with applicable law.
Consent: where consent is required, particularly for optional non-essential cookies or future marketing activity.

The consent checkbox on our enquiry form confirms that you have read this Privacy Policy. It does not subscribe you to marketing communications.

SHARING YOUR INFORMPATION

We may share information only where reasonably necessary with:

Employees, directors and authorised representatives of Smart Eco Engineering Ltd
Website-hosting, email, form-management, security and IT service providers
Professional advisers, including legal, accounting and insurance providers
Laboratories, technical specialists, contractors or project partners where their involvement is necessary to assess or deliver a requested service
Public authorities, regulators or law-enforcement bodies where disclosure is legally required
A purchaser or successor if our business or relevant assets are sold, transferred or reorganised

Service providers acting on our behalf are expected to handle information securely and only for the agreed purpose.

We do not sell personal information.

PROJECT FILES & UPLOADS

Files submitted through the website may contain technical, commercial or personal information. We use uploaded files to understand and respond to the relevant enquiry or project requirement.

You should only upload files that you are authorised to share. Please do not submit unnecessary personal information, highly sensitive information, passwords, access credentials or confidential third-party material through the general enquiry form.

If a project requires particularly sensitive or confidential information, please contact us first so that an appropriate method of transfer or confidentiality arrangement can be agreed.

INTERNATIONAL PROCESSING

Some website, hosting, email or technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are in place. These may include UK adequacy regulations, approved contractual safeguards or the UK International Data Transfer Addendum.

HOW LONG WE RETAIN INFORMATION

We retain information only for as long as reasonably necessary for the purpose for which it was collected.

As a general approach: 

Enquiries that do not proceed may be retained for up to 24 months after the last meaningful communication.
Information connected with an active client or project may be retained throughout the relationship and normally for up to six years after completion, where required for contractual, accounting, insurance or legal purposes.
Uploaded documents are retained in line with the enquiry or project to which they relate.
Technical and security records are retained only for as long as necessary to operate and protect the website.

Information may be retained for longer where required by law, a regulator, an ongoing dispute or a legitimate legal claim.

COOKIES

Cookies are small files placed on your device when you visit a website.

We use necessary cookies to operate this website and remember your preferences. Optional cookies will only be used with your consent.

At the date of this policy, the website does not intentionally use non-essential analytics or advertising cookies. If analytics, advertising or other optional technologies are introduced, they will only be activated where appropriate consent has been obtained, and this policy will be updated accordingly.

You can accept, reject or manage optional cookie categories through the cookie-consent controls displayed on the website. You can also remove cookies through your browser settings, although disabling necessary cookies may affect how the website functions.

SECURITY

We use reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, loss, disclosure or misuse.

However, no website, email service or internet transmission is completely secure. You should not send highly confidential information through the general website form unless an appropriate secure method has been agreed.

YOUR RIGHTS

Depending on the circumstances, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate or incomplete information
Ask us to delete information
Ask us to restrict how information is used
Object to certain processing based on legitimate interests
Request transfer of information in an applicable portable format
Withdraw consent where processing is based on consent
Complain to the Information Commissioner’s Office

These rights may be subject to legal limitations or exemptions.

To exercise your rights, contact us at info@secoengg.co.uk. We may need to request information to verify your identity before responding.

You can also complain to the UK Information Commissioner’s Office through its website: https://ico.org.uk/make-a-complaint/

We would appreciate the opportunity to address your concern directly before you contact the ICO.

AUTOMATED DECISION MAKING

We do not use information submitted through this website to make automated decisions that produce legal or similarly significant effects.

THIRD PARTY WEBSITES

Our website may contain links to external websites. We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy information separately.

CHANGES TO THIS POLICY

We may update this policy when our services, website technologies or legal obligations change. The latest version will be published on this page with an updated revision date.

CONTACT US

For questions about this policy or how we handle personal information, contact:

Smart Eco Engineering Ltd
Unit 8, 1st Floor, Cavendish House
369 Burnt Oak Broadway
Edgware, England
HA8 5AW

Email: info@secoengg.co.uk